Privacy Policy

Privacy Policy & Collection Notice

The Privacy Act 1988 (Cth) (the Act) allows for ‘personal information’, including ‘sensitive information’ (as defined in the Act), about you to be collected, used and disclosed provided that notice has been given to you and, in certain circumstances, your consent has been obtained. In this Privacy Policy & Collection Notice, a reference to ‘personal information’ includes ‘sensitive information’.

We may, from time to time, update, revise, amend or replace this Privacy Policy & Collection Notice by posting any changes on our website or by providing you with another form of notification.

This Privacy Policy & Collection Notice is available on our website, at our office, and may also be made available to you at any property inspection or when we first communicate with you by email.

Our Details

Western Sydney Real Estate T/A R&W Elite Group

2, 343 Great Western Highway

St Marys NSW 2760

Phone: 9670 5000

Email: stmarys@randw.com.au

Website: https://st-marys.randw.com.au/

What personal information do we collect?

We may collect personal information including (but not limited to) your name, address, telephone number, email address, date of birth, identification documents, financial information, employment details, rental history, sales history, and any other information reasonably necessary for us to provide our real estate and/or strata agency services.

How we collect personal information from you

We will collect personal information from you in the following circumstances:

Property Management

  • if you are a prospective or current landlord and you want us to manage your property;
  • if you are a prospective or current tenant and/or you inspect any rental property; and
  • if you are a prospective or current tenant and you apply to rent a property, including throughoutthe tenancy.

Sales

• if you are a prospective or current vendor and you want us to act as your sales agent; • if you are a prospective or current purchaser and you inspect any property; and • when you make enquiries in relation to a property.

Strata Management

  • if you are a prospective or current owner in a strata scheme that we manage or propose tomanage; and
  • when you make enquiries relating to strata management services.

How we collect personal information from other sources

We may collect personal information from other sources where it is reasonably necessary for us to do so, including from agents, landlords, tenants, referees, insurers, valuers, contractors, legal and financial advisers, public registers, and publicly available sources, in any manner permitted by the Act.

When the law authorises or requires collection of personal information

There are laws that may require us to collect and disclose your personal information, including the Property, Stock and Business Agents Act 2002 (NSW) and associated regulations.

How your personal information may be used

We may collect, use and disclose your personal information for purposes including (but not limited to):

  • providing property management, sales and strata services;
  • verifying identity;
  • processing applications and transactions;
  • advertising and marketing properties;
  • communicating with landlords, tenants, buyers and sellers;
  • complying with legal obligations;
  • operating trust and controlled money accounts; and• direct marketing of our services, unless you tell us not to.

How we share your personal information

We may disclose your personal information to third parties such as landlords, tenants, buyers, sellers, solicitors, settlement agents, accountants, financiers, valuers, insurers, contractors, government authorities, IT service providers and other service providers where reasonably necessary to provide our services or as required by law.

Sharing personal information outside Australia

We may store personal information using cloud or electronic storage systems that may be accessed from outside Australia. We will take reasonable steps to ensure that any overseas recipient complies with the Act.

If you do not provide personal information

If you do not provide personal information to us, we may not be able to provide you with the services you request, including processing rental applications, managing a tenancy, selling or purchasing property, or providing strata management services.

Anonymity and pseudonymity

We are not always able to deal with individuals who do not identify themselves, particularly where we are acting for a vendor or landlord, or where identification is required for inspections, applications or transactions.

Information security

We take reasonable steps to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

Accessing your personal information

You may request access to, or correction of, personal information we hold about you by contacting our Privacy Officer. We may charge a reasonable fee for providing access where permitted by law.

Complaints

If you have a complaint regarding our handling of personal information, please contact us. We will investigate and respond within a reasonable time. You may also lodge a complaint with the Office of the Australian Information Commissioner.

Privacy Officer

Western Sydney Real Estate T/A R&W Elite Group

2, 343 Great Western Highway

St Marys NSW 2760

Phone: 9670 5000

Email: stmarys@randw.com.au

Website: https://st-marys.randw.com.au/

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FAQ

Do I need to be there for open homes or inspections?

Not at all. We’ll handle everything professionally, respecting your time and space while ensuring buyers feel welcome and informed.

How should I prepare my home for sale?

Presentation matters. From minor touch-ups to expert styling, we’ll guide you on how to showcase your home in its best light—inside and out.

What should I look for in a real estate agent?

Experience, communication, and local knowledge count. You want someone who listens, guides you with honesty, and knows how to get results—now and always.

What’s a property appraisal, and why does it matter?

A professional appraisal gives you a clear understanding of your home’s current market value—an essential first step in planning your sale with confidence.

When’s the right time to sell?

The ‘perfect’ time depends on your property, your goals, and the market. We’ll help you weigh the factors and decide what works best for you.

Will I need to pay Stamp Duty?

Stamp Duty usually applies to buyers, but rules can vary. We can connect you with trusted legal and financial advisors to make sure everything’s covered.

‘What’s the best way to market my property?’

The best marketing strategy is one that’s tailored—to your home, your audience, and the current market. It’s not about ticking boxes; it’s about standing out where it matters. That means combining strong digital reach with compelling visuals, authentic storytelling, and targeted strategy. If you’re thinking about selling Talk to us today.

DON’T MISS A MOMENT.